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PS:退休金要等離境澳洲後才可以申請

開頭我想先說

這真的是一段既漫長 又繁雜的旅程

附上來回的信件內容供參考

以下開始用故事的方式敘述整段過程 以及該注意的地方

Step 1. 跟你的公司要負責人的連絡方式

在我離開我的工作之前

我先向Manager要了負責我薪資支出的人的Email 

因為之後要向他詢問有關退稅以及退休金的事情

務必要在離開工作前要到聯絡方式

不然離開工作之後 再去要連絡方式會很麻煩

 


 

Hello! 

I'm XXX

 

I'm now working in XXX store,
because I'm going to leave the store at June, I need some information about my superannuation Account.
 
1.Superannuation Fund Name :HOSTPLUS(?)
2.My member account Number with this superannuation Fund
3.My account Password that can let me login to check my account 
4..Employer Contact detail
  a.Title(Mr.Miss...)
  b.Gender
  c.Email address
  d.Telephone
  e.Employer Business Name
  f.ABN:xxxxxxxxxxx
  g.Employer Business address

Wish you have a nice day :)

 

 Cheers

 
REPLY

How long have you worked for XXX for?
We had another person who was in charge of the super who stuffed up the payments. We are now working with the ATO to correct this and have just completed all the reconciliations but the amounts probably wouldn't have been allocated to your accounts.
I have made the payments for the March 2012 qtr but I still sending all the information to Hostplus so that the amounts can be allocated. This will be done by the end of next week. 
Regards


Hello!

I've work for XXX since the end of
December 2012.
According the email you send to me, 
The problem of superannuation will be 
Done this week.
Can I ask for my account detail because I need to give the information to my agent.
 
Best regards 
 
在我寄了這封信過了一個禮拜 他還是沒回我 就繼續寄信去問 直到他回應我

REPLY
 
Aaron, 
I have only just sent through the allocations for March to Host Plus so the amount will not have gone to your account yet. The payment was however made a while ago. 
I'm sorry I haven't been able to do the allocations but Bruce has been away so I have been doing everything. 
The payment made to you for March was $XXX and I have sent the allocations now so it should be in an account for you within the next week. I will send through your account details once I have received confirmation from Host Plus.  
Regards 
Adam
 
雖然這邊他說收到Hostplus的回應之後 會把我的Account Detail寄給我 
不過我等了2個月還是沒回應 接下來就是回到台灣後繼續處理了
 

Step 2. 跟負責人要退休金帳號密碼

回到台灣約1個月後 開始準備申請退休金

寄email去問公司負責人詢問退休金公司以及帳號

 


 

Dear Adam,

It's been a while since my last email.

 

Did you received confirmation from Host Plus?

 

If you get the confirmation, please send my account information to me so I can

 

do some paper work for my superannuation.

 

Best Regards

 

Aaron 
 
等他寄資料給我 不如我自己寄信問他比較快

 

REPLY

 Arron, 
March should all be in so if you call them with your address and tax file number they should be able to give you your balance. 
Let me know if you have any problems. 
Regards 
Adam

結果還是要我自己去問HostPlus....


info@mail.hostplus.com.au <--- Hostplus的email 

後來自己寄信去Hostplus詢問後 內容包含以下資料

Address:
TFN:
Name: 
DOB:
employer who made contributions to the account: 

收到回信


 

REPLY

 

Dear Aaron,

 

Thank you for your email.

 

To complete the security check, could you please confirm your date of birth and the name of employer who made contributions to the account.

 

If you have any other questions, please call us on 1300 HOSTPLUS (1300 467 875) 8am - 8pm, Monday to Friday.

 

Yours sincerely,

 

要我先完成安全驗證 提供生日以及負責作帳的人的姓名

 


 

 

提供相關資料後 再度收到回信

這裡就是一切麻煩的開始....

REPLY

Dear Aaron,

 

Thank you for your email.

Based on the information you have provided in your email, your account number is xxxxxxxxx.

However, there is a discrepancy with the date of birth details you have provided in your email as it do not match our record.

You may provide a signed confirmation letter from your employer on company letterhead confirming that a  wrong date of birth has been provided to HOSTPLUS and confirming the correct date of birth.  This letter should be signed by the registered contact of the employer account with your full name, date of birth and address details.

 

Alternatively, if you wish to update your account to reflect a change of date of birth, we require a certified copy of your birth certificate or driver’s license or passport.  The certified document must display the original stamp and signature (including credentials), printed name, registration number, business name and location of the person certifying the document.

 

The photocopied document must be certified by an authorised person. To assist you with this, we have attached our guidelines which outline how to provide acceptable certified documentation. In order to maintain the security of your account we are unable to accept photocopies or faxed copies of certified documents.

 

We also need you to complete the attached Change of Member Details form and provide the following member information for security reasons:

§  Full Name

§  Date of birth

§  Previous address

§  Current address

§  Nominated beneficiaries (if applicable)

§  Employer who has made contributions to member’s account

 

Please mail the valid certified document and signed form to HOSTPLUS

HOSTPLUS Administration

Locked Bag 3

CARLTON SOUTH VIC 3053

 

I trust this information has been of assistance.

If you have any other questions, please call us on 1300 HOSTPLUS (1300 467 875) 8am - 8pm, Monday to Friday.

 

Yours sincerely,

 

 

這下好了 竟然說我的生日與他們資料庫裡的不相符 只給我帳號 不給我密碼

他們提供了2個解決方法

1.請原公司寄信給Hostplus說他們登記錯資料 並提供正確資料

2.自己提供駕照或護照 的certified copy 以及信中所提到的全名 生日 住址等資料並寄給他們

 


 

我先寄信給原公司負責人 希望他能寄信給Hostplus更改資料

 

Dear Adam,

 
I've provide my detail to HOST PLUS and there's a  discrepancy with my date of birth.
As far as I know I provide my date of birth as xxxxx to the company, maybe there's something wrong about it.
According to the email they reply:
 
You may provide a signed confirmation letter from your employer on company letterhead confirming that a  wrong date of birth has been provided to HOSTPLUS and confirming the correct date of birth.  This letter should be signed by the registered contact of the employer account with your full name, date of birth and address details. 
 
Can you please check it if my date of birth is correct or not. 
If necessary, can you provide a signed confirmation letter to HOST PLUS?
 
Best Regards
 
Aaron

過了一陣子 仍然沒有收到公司負責人的回信 
於是我寄信給Hostplus詢問資料是否已經更改
Dear sir
 
I've send an email to my employer company few weeks ago for asking to confirm my date of birth.
I would like to ask if they send you a letter to fix the mistake or not?
 
Best Regards
 
Aaron

REPLY

Dear Aaron

 

Thank you for your email.

 

As of the date of this email, our records indicate that we haven’t received confirmation letter from your employer.

 

They can email us the confirmation letter regarding your correct date of birth or they can send to us via fax

to 1800 467 875, or by post to:

 

HOSTPLUS Administration

Locked Bag 3

CARLTON SOUTH  VIC  3053

 

If you have any other questions, please call us on 1300 HOSTPLUS (1300 467 875) 8am - 8pm, Monday to Friday.

 

Yours sincerely,

 

果然 離開了工作之後 公司負責人根本不會鳥你 過了那麼久完全沒有任何動作

 


 

雖然我不死心 再寄了幾封信給公司負責人 但是都有如石沉大海一般 無聲無息

於是我決定自力救濟了

Step 3. 寄認證文件

寄送認證文件到澳洲給Hostplus更改資料

之前提到 認證文件可以是駕照或是護照 但為了避免麻煩 我選擇護照

首先先把護照資料頁拿去影印後 再拿給認證人員簽名認證

擷取  

Hostplus允許牙醫 護士 法官 警官 任職於學校的老師....等 

當然 你也可以去澳洲駐台辦事處 或是民間的認證機構(但是要花$$$)

要請認證人把以下的訊息手寫在要認證文件的正面(背面不行 會視為無效)

 


 

‘This is a true and correct copy of the original’

 their name(印刷體), address, occupation(職稱), business hours telephone number and registration number(if applicable 這個不寫也沒關係)

 and sign each page(簽名)

 


 

這樣就完成了一份文件的認證

接著就是把這份文件寄到澳洲去 我用郵局寄國寄掛號 NT 58

Hostplus當初給我的地址是

HOSTPLUS Administration

Locked Bag 3

CARLTON SOUTH VIC 3053

 

 


 

並寄了email給Hostplus

 Dear sir

 
I've send the mail you ask to the following address

HOSTPLUS Administration

Locked Bag 3

CARLTON SOUTH VIC 3053

furthermore, I put some certified identification that may need for
get my Super back. I've write down my email as well, I'll be
appriciate for a reply once you get the mail.
 
Best wishs
 
Aaron
 
請他們收到信之後給我回信 我也有在信中寫上我的帳號,姓名以及email等資料 以及這封信的用意是要更改我的生日

Hostplus也揪甘心ㄟ 很快就回信了

Dear Aaron

 

 

Thank you for your e-mail.

 

Please check back with us next week for a status update to your request.

 

If you stated in your letter that you wished to be advised once the change has been done someone should contact you shortly after.

 

If you have any queries, please contact us on 1300 HOSTPLUS (1300 467 875) or from overseas on <your exit code> + 61 3 9624 7370 8am - 8pm weekdays, e-mail us at info@mail.hostplus.com.au or visit our website onhostplus.com.au

 

 

Yours sincerely,

 
再來就是等他們收到信了

約莫過了10天之後 我收到回信了

Dear Aaron

 

Thank you for your recent application for DASP – Departing Australia Superannuation Payment.

 

Unfortunately we cannot process your application at this time as:

 

  • The member information provided by you does not match our records.

 

In order to protect the security of member accounts, HOSTPLUS requires members to pass a security check before actioning requests. Please supply us with your:

 

  • Full name
  • Date of birth
  • Previous address(es)
  • Current address
  • Nominated beneficiaries
  • Membership number (if known); and
  • The names of any employers who have made contributions to your account.

 

If you do not wish to submit this information via e-mail please contact us on 1300 HOSTPLUS (1300 467 875) 8am - 8pm, Monday to Friday and one of our consultants will be able to help you on-the-spot.

 

 

Kind Regards

 
不過他們似乎會錯意了 以為我是要申請DASP(Depating Australia superannuation payment)

但我還是依他們的信件內容 提供資料給他們完成安全驗證
並說明我有寄認證文件給他們
Dear sir:
 
I've send an mail to the following address 10 days ago

HOSTPLUS Administration

Locked Bag 3

CARLTON SOUTH VIC 3053

I put some certified identification documents inside. And I'm not sure

whether you get it or not. 

However I'll provide my information as well 

 

·         Full name :xxxxx

·         Date of birth :xxxxx

·         Previous address(es) : xxxxx

·         Current address: xxxxx, Taiwan   

                                    (R.O.C.)

·         Nominated beneficiaries :xxxxx

·         Membership number (if known); xxxxxx

·         The names of any employers who have made contributions to your account.

         xxxx

 

Best Regards

Aaron

REPLY

Dear Aaron 

Thank you for your recent email.

 

I wish to advise you that we require further information to verify your account details. Please respond to this email with full details of your employers while in Australia (including company name).

 

I trust this information has been of assistance.

 

 

Kind Regards

 

好多道安全驗證阿阿阿阿 而且突然叫我提供完整的公司資料 也沒跟我說要哪些 

我只好把當初的payslip拿出來 把上面所有的資訊都寫給他們

 


Dear Sir

 

 

I wish the following information is what you need

 

 

 

Company ABN:

 

xxxxxx

 

 

 

Company Name :

 

 xxxxxx

 

 

 

Pay Period From:

 

 xx Feb 201x to xx June 201x

 

 

 

Pay Slip For:(我的名字)
xxxx

 

 

 

I trust these information would be assistance.

 


REPLY

 

Dear Aaron

 

 

 

Thank you for your email.

 

 

 

Unfortunately we are unable to process your application as:

 

 

 

  • We require you to complete, sign and return the attached DASP application form before we can proceed.( 要填完DASP的表格)

 

 

 

  • We also require a certified copy of your VISA along with a certified copy of your arrival stamp.(要護照上出入境的章)

 

 

 

We will hold your documents until we have received the requested document.

 

 

 

Please return the documents along with this e-mail to the address below:

 

 

 

HOSTPLUS Benefits

 

Locked Bag 3

CARLTON SOUTH VIC 3053

 

 

I trust this information has been of assistance.

 

If you have any other questions, please call us on 1300 HOSTPLUS (1300 467 875) 8am - 8pm, Monday to Friday.

 

Kind regards,

 

但是我還是不知道我的生日有沒有被更改好了

而且最重要的 我的密碼還是沒給我阿.... 只好再寫信問他們

 


Dear sir

 

 

Thank you very much :) I'll send the certified document ASAP.

 

 

 

On the other hand, can I have my password so that I can check if my company

 

 

 

pay my Super or not. 

 

 

 

My Account is 

 

XXXXXXXX

 

 

 

Best wishes
 
快給我密碼吧 大哥

REPLY
 

Dear Aaron

 

Thank you for your email.

 

We don’t have a password set on your account, you should be able to log in with you name, address, and date of birth.

 

If you are still have trouble please feel free to call our contact centre who can trouble shoot with you.

 

I trust this information has been of assistance.

 

If you have any other questions, please call us on 1300 HOSTPLUS (1300 467 875) 8am - 8pm, Monday to Friday.

 

Kind Regards,

 

原來早就弄好了 那幹嘛不早點跟我說 讓我花了一堆時間....


STEP 4.確認退休金帳戶裡是否有錢

嘗試了登入Hostplus 但是仍然失敗

所以打國際電話到Hostplus詢問

服務人員表示需要ID 姓名 住址 以及生日 認證完畢後

給了我一組臨時密碼

 

終於可以登入我的帳戶了!!

 

沒想到一登入發現 原本我應該收到的退休金(年初到6月) 但是我只收到年初到3月的

只好繼續去跟公司討錢了

 


 

 

Dear Adam

 

 

I check my Super today and I find that I only have my Super until March,2012

 

 

 

As far as I know, I should get my Super till xx June 2012 because that's the last day I work

 

 

 

for the company. Can I have a schedule when can I get my Super.

 

 

 

If there's no response, I'm afraid I have to send an email to FAIR WORK  for some 

 

 

 

assistance.

 

 

 

Best wishes

 

 

 

Aaron 
 
 
因為之前寄信給他請他更改資料 都沒有收到回應 我只好祭出Fair work來嚇嚇他

果然一祭出Fair Work 隔天馬上收到回信 
態度不強硬一點 他們是不會理你的
 
Sorry Aaron
I have been away on annual leave and haven't been checking my emails. 
Regards 
Adam
 
Bruce, 
Could you please look into this. 
Thanks 
Adam  
 
說自己跑去休年假了是哪招..... 推卸責任不是這樣的吧
 
過了幾天 再度收到回應
 
Aron, 
The super payment bas been completed.
Regards
 
說是完成了 好 那我就等等看哪時會匯到帳戶裡

過了幾天 還是沒有收到 繼續寄信去問他
REPLY

Aron, 
It was paid last week. 
Check your balance at the end of this week. 
Regards 
Adam

 

叫我等到這周末再看看 果然星期五錢終於進來了!!  

但是走到這一步 也花了許多時間 帳戶裡面已經被扣掉不少錢了

 

 


 

STEP 5.填寫DASP資料

page 1

 

 擷取  

 

page 2

擷取  

 

 Page 3

擷取  

 

page 4 就是給你確認你的表格是否填寫完了

在相應位置打X就好了

擷取  

 

 

 終於把表格填寫完畢 並附上護照上出入境頁面的影本並經過認證(跟上面步驟一樣)

再次把信寄到澳洲去


 

Dear Mr Chang

 

 

 

Thank you for your recent application for DASP

 

 

 

Unfortunately we cannot proceed with your application at this time as:

 

 

 

  • You have not provided a certified copy of your passport showing the arrival date for Australia.

  • We require a certified copy of your Birth Certificate to proceed. This is due to differing details between your ID and your account

 

 

 

We will keep your application on hold while we await the above documents

 

I hope this information has been of assistance

 

甚麼!? 跟我說沒有入境章 這哪招

還有資料又有問題了 是怎樣啦(翻桌

 


Dear sir

 

 

I'm pretty sure I've provide a document with certified copy of my passport showing the arrival date for Australia in the mail you got.

 

Second, I didn't understand why there's  differing details between my ID and my account?
I check my host plus account showing my date of birth is 

 

xxxxxxxx. Just as what I provide in the certified document(my passport).

 

Even though there's a differing, I'm sure you can check the document I provide in the mail to proceed.

 

 

 

As far as I remember, I've provide certified copy of my arrival date for Australia , departure date for Australia and my personal detail(passport detail)

 

in a paper with both side printed.

 

 

 

Please check it again, thank you very much :)

 

 

 

Aaron

 

 

寄信跟他們說我確定有放入境章認證文件到裡面

也表示我不懂為何生日又出了問題(明明之前才寄信給他過)


 

Dear Aaron

 

 

 

Thank you for your recent email.

 

 

 

I wish to advise you that I have re-assessed your DASP application and in order to proceed all we require from you is a certified copy of your birth certificate.

 

 

 

Please see attached ID requirements sheet which will explain how to get a document correctly certified.

 

 

 

Please return the original documents to the address listed below:

 

Hostplus

 

Locked bag 3

 

CARLTON SOUTH  VIC  3053

 

 

 

I trust this information has been of assistance.

 

  

 

Kind Regards

 

再度確認信件內容後 看來入境章是沒問題了 不過還是說我的生日有問題

此時我以為是我認證寫在背面的關係(我忘記認證寫在哪一頁了) 所以不接受認證

所以再次寄了護照上的資訊頁面給他

 


 

REPLY

Dear Aaron

 

Thank you for your recent correspondence.

 

I wish to advise you that we still require a certified copy of your Birth certificate (出生证明书) with an English translation.

 

I have attached the Identification brochure to help with certification.

 

Please forward the requested documentation to the address below:

HOSTPLUS

Locked Bag 3

Carlton South VIC 3053

Australia

 

I trust this information has been of assistance.

 

Kind regards,

 

搞了這麼久 原來是我會錯意了 他們只收出生證明書 不收護照

為了確認我再度寄信去詢問

 


 

Dear sir

 

 

 

Thank for your kind reply. I still have a question about why do you need my birth certified in English translation?

 

As far as I know, the document I need to apply for DASP is a certified copy of my passport information page and there's a birthday on it as well.

 

 

 

Kind regards

REPLY

Dear Aaron

Thank you for your recent email.

I wish to advise you that due to fund policy and for the security of your account we require a certified copy of your birth certificate translated in English. This is because your birth details on our system do not matching your passport. As the birth certificate is a legal document of you birth it is the only document we can accept to update your details. Once we have the correct details we can process your DASP application.

I trust this information has been of assistance.

Regards,

 

搬出法條來了 說他們只收出生證明(英文本) 

沒辦法了 既然他都這麼說了 我只好去弄一份給他

 


 

 STEP 6.申請英文出生證明
由於網路上已經有許多相關英文出生證明的申請方法
這裡就只簡單說明一下
 
我是去醫院申請的 要攜帶英文板的戶籍謄本去醫院 婦產科辦公室
說明要申請英文版的出生證明 約3個工作天可以完成 再繳交$200即可
 
等到拿到了出生證明後 弄好了認證影本 再次寄去給Hostplus
希望這是最後一次寄信給他 從頭到尾一共寄了4次....
 
終於!!

 

Dear Aaron

 

Thank you for your recent email.

 

I wish to advise you that we received you birth certificate on 26/03/2013. Your DASP is now in process.

 

Regards,

 


 

 
搞定了!!!
收到這封信的2個禮拜之後 我收到了來自Hostplus的支票
 
以上是我的經驗談 
 
我相信很多人申請應該不需要像我那麼麻煩 除非你也有資料被公司搞錯了
退休金申請還可以透過網頁的方式 Google也可以找到很多教學
不過我使用的是紙本的方式 
 
雖然我的情況這麼複雜 經過努力到最後都可以拿到退休金了(雖然已經被扣掉很多= =)
相信只要不怕麻煩 每個人都可以拿回自己的退休金的
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Posted by auron2714 at 痞客邦 PIXNET 留言(1) 引用(2) 人氣()


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